Shipping policy

SHIPPING POLICY

Order processing

Orders are processed and handed to the carrier within 1–3 business days, excluding weekends and holidays. Processing time is separate from shipping transit time.

Shipping destinations and costs

We currently ship to eligible addresses within the United States. Available shipping options, shipping charges, and any applicable free-shipping offers are displayed at checkout before payment.

Delivery estimates

Any estimated transit time shown at checkout begins after your order is handed to the carrier. Please allow an additional 1–3 business days for order processing.

Delivery estimates are not guaranteed. Weather, carrier disruptions, holidays, and other circumstances may affect delivery.

Order tracking

When your order ships, you’ll receive a shipping confirmation with tracking information. Please allow time for the carrier to scan your package and update its tracking status.

Address changes

Please check your shipping address carefully before placing your order. If you need to correct it, email hello@shoptrekandfield.com as soon as possible with your order number and the correct address. We cannot guarantee changes once an order has been processed or shipped.

Delayed, missing, or damaged packages

If your package appears delayed, is marked delivered but cannot be located, or arrives damaged, email hello@shoptrekandfield.com with your order number and details. For damaged packages, please retain the packaging and include photos if possible.

We’ll help investigate with the carrier and work with you on an appropriate resolution. This policy does not limit your rights under applicable law.

Returns

For return eligibility, return shipping responsibilities, and refund information, please review our Return and Refund Policy.

Contact

For shipping questions, email hello@shoptrekandfield.com.