Refund policy

RETURN AND REFUND POLICY

We want you to be happy with your Trek & Field purchase. You have 30 days after receiving your item to request a return.

Return eligibility

Items must be unused, unwashed, in their original condition, and in their original packaging. You’ll need your order number or proof of purchase.

How to request a return

You can also request a return through your customer account at https://shopify.com/84541604068/account. Sign in, select your order, and choose the return option for an eligible item.

Email hello@shoptrekandfield.com with your order number, the item you want to return, and the reason for your return.

Once your return is approved, we’ll provide the return address and shipping instructions. Please contact us before sending anything back.

Return shipping and fees

For changes of mind, size preferences, or other non-defective returns, customers are responsible for purchasing return shipping. We recommend using a tracked shipping service.

We do not charge a restocking fee.

Original shipping charges are not refundable for preference or size-change returns, except where required by law.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email hello@shoptrekandfield.com with your order number and a description of the issue. Photos are helpful where applicable.

We’ll work with you to arrange an appropriate replacement or refund and cover any required return shipping for these issues. If we refund the affected item, we’ll also refund any applicable original shipping charge attributable to it.

Exchanges

For a different size, email us before returning your item. We’ll help arrange an exchange, subject to availability, or explain how to return the item and place a new order.

Refunds

Once we receive and inspect your return, we’ll email you to confirm whether the refund is approved. Approved refunds will be issued to your original payment method within 10 business days, including applicable taxes on the refunded items. Your bank or card provider may require additional processing time.

Purchases through other sellers

This policy applies to purchases made directly from the Trek & Field online store. For purchases through Amazon or another retailer, please request assistance through the seller shown on your order confirmation.

Your rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.

Contact

Trek & Field
Operated by TheFullNesters Company
hello@shoptrekandfield.com
724-953-1378
6421 Old William Penn Hwy
Export, PA 15632
United States